AquaMalaya Store Policy

Customer Care

At AquaMalaya, we are dedicated to delivering top-notch customer service. If you have any questions about our products, orders, or general inquiries, our team is here to help. Please reach out via email or our customer service hotline, and we will respond within 24-48 hours. For defective or unsatisfactory items, we offer a return and exchange policy under the terms detailed below.

Privacy & Safety

Your privacy is our priority. AquaMalaya ensures that all personal data, including your name, contact details, and payment information, is securely protected. We never share, sell, or disclose your information to third parties unless required by law.

Our site is equipped with secure socket layer (SSL) encryption, providing a safe environment for all transactions. We recommend that customers use strong passwords and safeguard their account information for enhanced security.

Payment Method

At AquaMalaya, we offer Stripe as our sole payment option. Stripe allows you to pay securely using your credit or debit card. All transactions through Stripe are encrypted and securely processed. Upon successful payment, you will receive an order confirmation via email.

Should there be any issues with the payment process, please reach out to our customer care team for assistance.

Refunds & Returns

We offer a 7-day refund or exchange policy if your product is defective or does not meet expectations. Items must be unused, in their original packaging, and accompanied by proof of purchase. Refunds will be processed through Stripe within 7-10 business days upon receipt of the returned item.

For any issues or questions, please contact us at support@aquamalaya.com.